Policies

1. Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published for access or usage of the domain name https://trophyhouse.net/ including the related website, mobile site, and online platform, hereinafter referred to as the “Platform”.

The Platform is owned and operated by Trophy House, engaged in the business of trophies, awards, mementos, medals, plaques, corporate gifts, customized gifts, engraving, printing, and personalized products, hereinafter referred to as “Platform Owner”, “we”, “us”, or “our”.

By accessing, browsing, placing an order, requesting a quotation, or otherwise using this Platform, you agree to be bound by these Terms & Conditions and all applicable policies published on this Platform.

For the purpose of these Terms, “you”, “your”, or “user” shall mean any person, customer, buyer, company, organization, institution, or legal entity using the Platform.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

• You agree to provide true, accurate, and complete information while placing an order or contacting us.
• You agree to pay all charges applicable for products, customization, design, packaging, delivery, or any other service availed by you.
• Product images shown on the website are for representation purposes. Actual product color, size, finish, and design may slightly vary.
• For customized orders, customers are responsible for checking spelling, names, dates, logos, designs, and content before final approval.
• Once a customized product is approved for production, changes or cancellation may not be possible.
• You agree not to use the Platform for unlawful, illegal, or unauthorized purposes.
• Unauthorized use of the Platform, designs, content, images, or graphics may give rise to legal action.

All website content, including layout, design, product images, graphics, text, and branding, is owned by or licensed to Trophy House. You shall not claim any intellectual property rights over such content.

These Terms shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of competent courts in India.

2. Privacy Policy

Introduction

This Privacy Policy describes how Trophy House collects, uses, stores, shares, and protects your personal information when you use our website https://trophyhouse.net/.

By visiting our Platform, providing your information, requesting a quotation, or purchasing any product or service, you agree to this Privacy Policy.

Collection of Information

We may collect the following information:

• Name, mobile number, email address, billing address, and shipping address
• Company name, GST details, or organization details, if applicable
• Product order details and customization requirements
• Names, design text, engraving matter, event details, dates, and messages
• Uploaded logos, images, photos, artwork, or design files
• Payment transaction details
• Device information, browser details, IP address, and website usage data

Usage of Information

We use your information to:

• Process and fulfill your orders
• Prepare customized trophies, awards, gifts, plaques, medals, and mementos
• Share quotations, proofs, design previews, and order updates
• Arrange packaging, shipping, and delivery
• Provide customer support
• Improve our products, website, and services
• Send offers, updates, or promotional communication, where permitted
• Prevent fraud, misuse, and unauthorized activities
• Comply with applicable legal obligations

Customer Uploaded Content

Trophy House does not claim ownership of customer-provided content. Customers must ensure that they have the right, permission, or license to use any uploaded logo, image, artwork, name, or content.

Sharing of Information

We may share limited customer information with delivery partners, payment gateway providers, production teams, printing vendors, designing teams, or legal authorities when required for order completion, payment processing, delivery, compliance, or fraud prevention.

We do not sell or rent your personal information to third parties.

Payment Information

Payments may be processed through trusted third-party payment gateways. Trophy House does not store complete debit card, credit card, UPI, net banking, or payment credentials on its servers.

Security Precautions

We follow reasonable security practices to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, internet transmission cannot be guaranteed to be completely secure.

Data Retention

We retain customer data only for as long as necessary for order processing, accounting, legal compliance, customer support, dispute resolution, fraud prevention, and business records.

Your Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to order-related and legal requirements.

Consent

By using our Platform or submitting your details, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updated policies will be published on this page.

3. Refund and Cancellation Policy

This Refund and Cancellation Policy explains how you can cancel or request a refund for products or services purchased from Trophy House.

• Cancellation requests will be considered only if made before the order is sent for designing, engraving, printing, production, or dispatch.
• Customized trophies, awards, medals, plaques, nameplates, mementos, and personalized gifts cannot be cancelled once production has started.
• If the order has already been shipped or is out for delivery, cancellation may not be accepted.
• In case of damaged, defective, or incorrect products, customers must report the issue within 3 days of delivery.
• Customers may be required to share photos or videos of the damaged or incorrect product for verification.
• If the complaint is found valid, Trophy House may offer replacement, repair, exchange, or refund depending on the case.
• Refunds, if approved, will be processed and credited within 3 to 7 working days through the original payment method or any other agreed mode.

Refunds will not be applicable for spelling mistakes, incorrect names, wrong dates, low-quality uploaded logos/images, or design errors approved by the customer before production.

4. Return Policy

Trophy House deals mainly in customized and made-to-order products. Therefore, returns are accepted only in limited cases.

• Returns or exchanges may be accepted only if the product is damaged, defective, or different from the confirmed order.
• The return request must be raised within 3 days from the date of delivery.
• The product must be unused and should be returned with original packaging, if applicable.
• Customized products with approved engraving, printing, names, logos, or personal messages are not eligible for return unless defective or incorrect due to our error.
• Products damaged due to customer mishandling, incorrect storage, or misuse will not be eligible for return or exchange.

Once the returned item is received and inspected, we will notify you about approval or rejection of your return, exchange, or refund request.
If your return/exchange is approved the product will be delivered within 5-7 days

5. Shipping Policy

Orders are shipped through registered courier partners, transport services, or speed post, depending on the delivery location and product type.

• Orders are usually shipped & delivered within 4 to 7 working days from order confirmation and payment, unless otherwise agreed.
• Customized or bulk orders may require additional production and dispatch time.
• Delivery time may vary depending on courier service, location, weather, public holidays, or other external factors.
• Trophy House shall not be liable for delay caused by courier companies, transport services, postal authorities, or circumstances beyond our control.
• Delivery will be made to the address provided by the customer at the time of order.
• Shipping charges, if applicable, are non-refundable.

Customers are requested to provide complete and accurate delivery address, contact number, and landmark to avoid delivery delays.

6. Contact and Grievance

• Business Name: Trophy House
• Website: https://trophyhouse.net/
• Business Type: Trophies, Awards, Mementos, Customized Gifts, Corporate Gifts and Personalized Products
• Phone: +91 98034 98408, +91 94239 62042
• Email: support@trophyhouse.net
• Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM

For privacy, refund, cancellation, return, shipping, or order-related concerns, customers may contact us using the details mentioned above.